Data Protection

Your personal data and information that you have provided to will be processed for the following purposes and in accordance with our Privacy Policy, which you can click to read now:

  • To fulfil this contract/agreement placed with us, including but not limited to motorhome hire and production of the Rental Agreement, your personal data including copies of all identification documents provided and all data entered in the Rental Agreement will be retained for 7 years for the purpose of, but not limited to the defence of any legal claim(s).
  • To fulfil our legal requirements as a vehicle rental company.
  • We will not transfer your personal data to any third party, unless:
    • It is to book a third-party service for you including ferry crossing and taxi transfers.
    • It is to enrol you in a third-party membership including caravan club, camping and caravanning club and English Heritage memberships.
    • It is for on-road vehicle assistance for example vehicle recovery/breakdown providers and repair workshops.
    • It is to our insurer and GRP.
    • It is to the police, local authorities, councils or DVLA if we suspect or are notified that a road traffic offence/ contravention has occurred.
    • It is to local authorities, councils, and private parking companies if we suspect or are notified that you breached private parking terms and conditions, dart and congestion charges.
    • To insurance companies, if we suspect or are notified of an incident with a third party.
    • It is to the police, DVLA and Customs and Port authorities if we suspect or are alerted to criminal activity.
    • Our bank or merchant provider in line with transactional processing.
    • You are in breach of our agreement in which case we may notify the BVRLA’s RISC database, police, our solicitors, debt collection agencies, credit reference agencies and any other relevant organizations.
    • The third party is our subcontractor or a member of our companies, who is. processing personal data on our behalf securely and in accordance with our instructions.
    • It is for feedback on our products and services provided.
    • It is otherwise authorised under the Data Protection Act.

By entering into This Agreement, you agree that we can process and store your personal information in connection with This Agreement including data collected from the Vehicle which may include your location(s) from our Vehicle tracking system and also diagnostics (telematics). We may use your information to analyse statistics, for market research, credit control and to protect our assets.

You agree that if you break the terms of This Agreement we can pass your personal information to any relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), which can share your personal information with its members to prevent crime and protect their assets, as allowed under the Data Protection Act 1998.

We agree to keep all personal information in a secure environment and will comply with the Data Protection Act 1998 and our own privacy policy and any other applicable data protection legislation currently in force.



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Pet Policy

We know how important it is to you that we allow furry friends into our Motorhomes, that’s why we do!

We want you to enjoy adventures together, providing of course you and your pet abide by our house rules outlined here and, in our terms and conditions, to which you must agree.

  • You agree your Pet will not be left in the Motorhome unattended.
  • You will not allow your pet on any of the soft furnishings or upholstery (including the beds, seats / sofas)
  • You will return our Motorhome in a clean and tidy condition as if your pet was never present.
  • You agree if you return our Motorhome unclean/untidy, if it is evident your pet was present, and if any pet hairs are found, cleaning charges and upholstery cleaning charges will apply. The minimum charge for this is £100.00
  • You agree to cover the cost of all damage caused by a pet, even if it exceeds the Security Deposit (as outlined in section 13 of our terms and conditions)